As admins and implementation consultants, it’s easy to get on a roll and set things up in Lightning either based on the ‘out of the box’ formats or based on what you think looks good. But to really maximize the User Experience, we have got to learn to place ourselves in the seat of our users. Watch how they work, watch the things they click on, understand their process steps and design the interface with that in mind. We’ll give you some practical tips to help make even the most resistant user appreciate the interface and experience!
