In 2026, the most effective Customer Success Managers aren’t spending their day clicking through Salesforce records—they’re “living” in Slack. With the reimagined Slackbot AI, we’ve moved from simple notifications to a world where our AI agent summarizes account health, drafts Success Plan milestones, and triggers Salesforce Flows directly from a DM. Join a Salesforce CSM to see how we use Slack as the “Searchable Log of All Context and Knowledge” to bridge the gap between messy human conversations and structured CRM data. We’ll demo how to use Agentforce in Slack to automate the “busywork” of account management so you can focus on the strategy that actually prevents churn.